Microsoft Dynamics CRM のアプリケーション資格MB2-704問題集

MB2-704は最も人気な試験です。MicrosoftについてのPassexamのMB2-704問題集を使うと思います。MB2-704認定試験は、組織での Microsoft Dynamics CRM 2015 Sales and Customer Service アプリケーションの実装、使用、管理、またはサポートを計画している個人を対象としています。Passexamは最全面的な国際IT認証試験の対応のMB2-704(Microsoft Dynamics CRM のアプリケーション)試験資料を提供します。
Microsoft Dynamics CRM認定資格取得ために正確なPassexamのMB2-704問題集を提供します。MB2-704認定試験はアプリケーション機能に関する基礎知識を証明しようとしている販売活動マネージャー、顧客サービス マネージャー、フィールド サービス担当者、管理者、オフィス マネージャー、役員、コンサルタントが対象となります。
PassexamのMB2-704(Microsoft Dynamics CRM のアプリケーション)参考書は最新な試験コース概要に基づいて、よく更新されます。もし、MB2-704試験を不合格の場合、返金します。
Microsoft Dynamics CRM のアプリケーション資格MB2-704出題内容:
販売管理の概念の適用 (10 ~ 15%)
潜在顧客および営業案件の管理 (10 ~ 15%)
販売の処理 (10 ~ 15%)
レポートおよび販売の分析 (10 ~ 15%)
サービス管理の適用 (10 ~ 15%)
サービス サポート案件の管理 (10 ~ 15%)
契約と資格の管理 (10 ~ 15%)
サービスのスケジュール設定の操作 (10 ~ 15%)
サービス管理の分析および報告 (5 ~ 10%)
PassexamはMB2-704問題、答えと解説を含まれてます。下記はMB2-704サンプルをご参考ください。
1.Your customer wants to purchase 1,000 units of your best-selling product.
Which type of record in Microsoft Dynamics CRM should you create?
A. Quote
B. Order
C. Opportunity
D. Invoice
Answer: A
Explanation:
Ref: http://msdn.microsoft.com/en-gb/library/gg328015 (v=crm.6).aspx

2.Two active case records are related to the same issue but have nothing else in common.
Your manager asks you to make an association between the records.
What should you do?
A. Merge the two case records.
B. Reference the case ID of the other case in the case ID field of each case.
C. Add one case to the sub-grid on the other case for similar cases.
D. Reference the case ID of the other case in the notes field of each case.
Answer: A

3.A customer can use 80 hours of phone support and 20 hours of email support, according to the
agreement you set up with this customer. You need to configure an entitlement.
What should you do?
A. Create an entitlement with two service level agreements (SLAs) for each type of support.
B. Create an entitlement, and link to two cases for each type of support. OC
C. Create an entitlement, with two entitlement channels for each type of support.
D. Create an entitlement, and link to two templates for each type of support.
Answer: C
Explanation:
Ref:http://inogic.com/blog/2014/06/entitlements-in-dynamics-crm-2013-spring-release/

4.You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific
business line for the upcoming fiscal year.
What should you do?
A. Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.
B. Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming
fiscal year’s goal.
C. Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.
D. Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming
fiscal year’s goal
Answer: D
Explanation:
Ref:http://www.consultcrm.co.uk/blog/2012/09/goals-dynamics-crm-2011

 

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